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A [pre-sale service]
1.You are welcome to visit our product showroom at any time. The exhibition hall has a full range of samples and supporting products. You can intuitively understand the process and quality of our products. In order to serve more customers in a timely and efficient manner, we recommend that you: For questions about product ordering, please first get answers from our full-time sales personnel by dialing the customer service phone or online QQ. If it is not convenient to come to the factory, we can arrange express delivery for physical samples.
Second [product delivery]
1. Shenzhen City's direct customers, we can provide door-to-door service, for customers in other provinces, we use express delivery, customers do not specify the courier company, we will use "Debon Express."
2. About 80% of our customers are middlemen such as advertising, media, planning, public relations, and exhibition companies. To ensure your profit, our factory gives you the lowest factory direct shipping price. Delivery, or delivery by courier.
3. Customers outside of Shenzhen, our factory logistics department will promptly notify you before shipment, according to your designated transportation method and logistics company on time delivery, and have someone to keep in touch with you until you receive goods safely and on time. If you do not specify a logistics company, our factory usually uses the "Debon Express".
Three [payment settlement]
1. After the signing of the contract, a 50% deposit of the total purchase price shall be paid, and the factory may produce it, and the balance shall be paid before shipment of the bulk goods.
2. Payment method: cash, cheque and bank transfer (purchase invoice with general ticket and value-added tax invoice)
Four [after sales commitment]
1. Our factory strictly protects the customer's intellectual property and trade secrets and strictly abides by the confidentiality agreement signed with the customer.
2. The products provided by our factory have a quality problem within one month from the date of delivery. Our factory guarantees unconditional return; there are quality problems within three months, our factory guarantees unconditional replacement, and the resulting costs are my Factory commitment (except for non-product quality issues).
3. Customized product molds are stored in the mold shop of our factory, and are regularly maintained and maintained by full-time mold technicians, and are reserved for customers for 5 years.
